Shipping Policy

1. Order Processing & Dispatch

Since Grablis products are made on demand, your order first goes through order processing and production before it is handed over to the shipping partner.

Orders are generally processed for shipping within 2–3 business days after the order is successfully confirmed and payment requirements, where applicable, are completed.

2. Delivery Timeline

After dispatch, delivery generally takes approximately 2–5 business days, depending on the shipping method, destination and serviceability of the delivery PIN code.

Therefore, the overall delivery time may include both the processing/ production period and the courier transit period.

3. Shipping Charges

For prepaid orders, Grablis currently offers free shipping unless otherwise stated at checkout. For Cash on Delivery (COD) orders, an additional COD charge of ₹99 will apply unless otherwise stated at checkout. The applicable COD charge will be clearly displayed at checkout before you place the order.

Shipping charges may vary depending on factors such as destination, order weight, shipping method, product type and other applicable fulfilment requirements.

4. Shipping Methods & Delivery Partners

Orders may be shipped using an appropriate national or regional courier partner based on destination, PIN code, service availability and the applicable shipping method.

The shipping partner may therefore differ from one order or destination to another. Grablis does not guarantee that every order will be shipped through a particular courier company.

Where a PIN code is not serviceable through the usual courier network, an alternative delivery service such as India Post may be used where available.

5. Tracking Your Order

Once your order is dispatched and tracking information becomes available, tracking details may be shared through the applicable order/shipping communication.

Depending on the courier service, tracking information may show statuses such as:

• Pickup Scheduled
• Order Picked Up
• In Transit
• Out for Delivery
• Delivered
• Undelivered / Delivery Attempt
• Return to Origin (RTO) Initiated
• Return to Origin (RTO) Delivered

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, house/building details, locality, city, state and PIN code, along with a reachable contact number.

Grablis is not responsible for delivery failure or delays caused by incorrect, incomplete or inaccurate address information provided by the customer.

Once an order has entered processing or fulfilment, changes to the delivery address may not always be possible.

7. Delivery Attempts & Customer Availability

Customers should remain available at the provided delivery address and respond to courier calls or delivery-related communication when required.

Delivery may fail if the customer is unavailable, cannot be contacted, refuses delivery, requests a future delivery, or if the delivery premises are closed.

Multiple delivery attempts may be made by the courier before an order is classified as undelivered or returned to origin, depending on the courier's operational process.

8. Cash on Delivery (COD) Orders

Where COD is available for the customer's PIN code and eligible order, a ₹99 COD charge will be added to the order unless otherwise stated at checkout. The customer must keep the remaining payable COD amount ready at the time of delivery.

COD orders may require order confirmation before they are released for fulfilment. If the customer does not complete the required confirmation, refuses the order, is unavailable, cannot be contacted, or the required COD amount is not available at delivery, the shipment may be held, cancelled, become undelivered, or subsequently be returned to origin, as applicable.

9. Return to Origin (RTO) / Failed Delivery

An order may be returned to origin if it cannot be delivered to the customer.

Common reasons may include:

• Customer could not be contacted
• Incorrect or incomplete delivery address
• Customer unavailable at the delivery address
• Customer refused to accept the delivery
• COD amount was not ready
• Customer requested future delivery and delivery could not be completed
• Customer requested self-pickup where applicable
• Door, premises or office was closed
• Severe or adverse weather conditions
• Other courier or delivery-related circumstances

If an order is returned to origin because of a customer-related delivery failure, the original order is not automatically eligible for a refund or free re-shipment. If the customer requests re-shipment after an RTO, the customer may be required to pay the applicable product, re-shipping, handling or other charges associated with the new shipment, as communicated by Grablis. Further refund or return eligibility will be governed by Grablis' applicable Refund & Return Policy.

10. India Post Deliveries

In certain cases where a customer's PIN code is not serviceable through other available courier partners, India Post may be used for delivery where available.

India Post delivery timelines can vary and may take approximately 3–15 working days.

India Post shipments may not provide the same level of end-to-end tracking available with other courier partners.

11. Delivery Delays

The delivery timelines mentioned above are estimated timelines and are not guaranteed delivery dates.

Delays may occur due to circumstances outside Grablis' reasonable control, including:

• Courier network delays
• Weather conditions
• Natural events or disruptions
• Public holidays
• High-volume periods
• Incorrect or incomplete address information
• Remote or difficult-to-service locations
• Courier operational issues
• Regulatory or transportation restrictions
• Other unforeseen circumstances

A delay in delivery does not automatically qualify an order for a refund or replacement. Any refund or replacement request will be handled under the applicable Refund & Return Policy.

12. Damaged Package at Delivery

If the outer package appears visibly damaged, opened, tampered with, severely crushed or otherwise compromised at the time of delivery, customers should, where possible, document the condition of the package before opening it.

Customers should retain relevant photographs, videos, packaging and other evidence and contact Grablis as soon as possible if the delivered product is affected.

Any claim relating to a damaged, defective, misprinted or incorrect product will be reviewed under Grablis' Refund & Return Policy and may require supporting evidence, including an unboxing video where required.

13. Lost, Undelivered or Missing Shipments

If your tracking information indicates an unusual delay, failed delivery, or another delivery issue, please contact Grablis with your order details so that the shipment status can be reviewed.

Certain delivery services may have limited tracking or claim availability. For example, India Post shipments may not provide the same end-to-end tracking visibility available through some standard courier services.

Where a shipping issue is attributable to a confirmed product defect, damage, misprint or incorrect product, the applicable resolution will be determined under the Refund & Return Policy.

14. Shipping & Refunds

Shipping and delivery issues are separate from product-quality issues. A delay, failed delivery attempt or RTO does not automatically mean that a refund or replacement is available.

Refunds, replacements and eligible product-related claims are governed by the applicable Refund & Return Policy.

Customers should review that policy before submitting a claim.

15. International Shipping

Orders can currently be placed only for eligible delivery addresses within India, subject to PIN code and courier serviceability.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.