Help & FAQs

Delivery time can vary depending on your location, courier service and order fulfilment process.

Please check our Shipping Policy for the latest information about processing, dispatch and delivery timelines.

Your order first goes through processing and fulfilment before it is dispatched.

Because Grablis products may be produced on demand, dispatch is not necessarily immediate after placing an order.

Once your order is dispatched, tracking information will be provided where available.

Yes. Once your order has been dispatched and tracking information becomes available, you can use the tracking details provided for your shipment.

Tracking updates may take some time to appear after dispatch.

Grablis currently ships within India.

International shipping is not available at this time.

Delivery timelines are estimates and may vary depending on the destination, courier operations, weather, public holidays and other circumstances beyond our control.

A specific delivery date cannot always be guaranteed.

Please contact us as soon as possible if you entered an incorrect delivery address.

Address changes are not guaranteed and may not be possible once an order has entered processing, fulfilment or dispatch.

If you are unavailable when the courier attempts delivery, the courier may make another delivery attempt according to its operational process.

Please ensure that your phone number and delivery address are correct and that someone is available to receive the shipment where possible.

Customers are responsible for providing a complete and accurate shipping address and contact details.

Incorrect or incomplete information can result in delivery delays, failed delivery or return-to-origin. Any applicable consequences or charges may depend on the circumstances and fulfilment process.

Cash on Delivery may be available on eligible orders and locations. Availability can depend on the delivery address, order value and other applicable conditions.

If COD is available for your order, an additional ₹149 COD charge will apply unless otherwise stated at checkout. The applicable charge will be shown during checkout before you place the order.

COD orders may also require order confirmation before they are released for fulfilment.

Please do not refuse a COD order after placing it unless there is a genuine issue with the shipment.

Repeated or intentional refusal of COD orders may affect future COD availability on your account or future orders.

Online payments are processed through the payment methods made available at checkout.

Grablis does not ask customers to share their card PIN, CVV, OTP or banking password through email, WhatsApp or social media.

Grablis does not provide returns or exchanges simply because of a change of mind, personal preference, incorrect size selection or similar non-defective reasons.

Please review our Refund & Return Policy before placing your order.

If you receive a product with a genuine manufacturing defect, significant printing defect, transit damage or an incorrect product, please report the issue within the applicable claim period and provide the required evidence.

After verification, an eligible claim may qualify for an appropriate resolution such as a replacement or refund, depending on the nature of the issue and the applicable policy.

A refund or replacement is not automatic merely because a claim has been submitted.

For complete requirements, please read our Refund & Return Policy .

Depending on the issue, you may be required to provide clear photographs, videos, packaging details, order information or other evidence needed to verify the claim.

An unboxing video may be particularly useful when reporting damage, missing items or other issues that need to be verified.

Please check the size chart available for the specific product before placing your order.

Measurements and fit can vary between different product styles, so always refer to the size information provided for that particular product.

If you are unsure, you can contact us before ordering and we will try to help you choose.

Please note that choosing an incorrect size does not automatically qualify an order for return or exchange.

Product colours may appear slightly different depending on your screen settings, lighting and the actual printing or manufacturing process.

Minor differences in colour reproduction do not necessarily indicate a product defect.

If you need to cancel an order, contact Grablis within 2 hours of placing the order and as soon as possible.

A cancellation request can only be processed if the order has not yet entered production or fulfilment. Once production or fulfilment has started, cancellation may no longer be possible.

Please do not assume that an order has been cancelled until you receive confirmation from Grablis.

First, check your email inbox, spam or promotions folder for the order confirmation.

If you still cannot find it, contact us with the details you used while placing the order so we can help verify the order status.

If you need help with an order, product or any other question, please contact us through our Contact Us page.

You can also email us directly at grablis.support@gmail.com and our support team will get back to you.

For return, refund or product-issue claims, please also review the applicable Refund & Return Policy before submitting your request.