Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact us, subscribe to communications or otherwise interact with Grablis.

This information may include:

• Full name
• Email address
• Phone or mobile number
• Billing and shipping address
• Order and purchase details
• Product, size, colour and customization details, where applicable
• Payment and transaction-related information
• Information submitted through our Contact Us or support forms
• Account and login-related information
• Information you voluntarily provide when communicating with us

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, pages viewed, approximate usage information and interactions with our website.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders
• Arranging product manufacturing, packaging and delivery
• Processing payments and related transactions
• Providing customer support
• Responding to questions, requests and enquiries
• Managing customer accounts
• Sending order confirmations and service-related communications
• Providing shipping and delivery updates
• Improving our website, products and customer experience
• Understanding website usage and performance
• Preventing fraud, misuse and unauthorized activity
• Complying with applicable legal and regulatory obligations

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. Depending on the payment method you select, payment information may be collected and processed directly by the applicable payment provider.

Grablis does not intend to store complete debit card, credit card, UPI or banking credentials on its own servers.

Payment providers may process your information according to their own privacy policies, terms and security practices.

4. Order Fulfilment, Manufacturing & Shipping

To fulfil your order, we may need to share certain information with trusted service providers involved in manufacturing, order fulfilment, packaging, shipping and delivery.

This may include information such as your name, phone number, shipping address, order details and other information reasonably required to fulfil your purchase.

5. Cookies & Similar Technologies

Grablis may use cookies and similar technologies to help our website function properly, remember preferences, maintain shopping functionality, understand website usage and improve your shopping experience.

Third-party services used by our store may also use cookies, pixels, tags or similar technologies for purposes such as analytics, functionality, security or marketing, where applicable.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

6. How We Share Your Information

We do not sell your personal information as a product. We may disclose or share information where reasonably necessary with trusted service providers and partners, including:

• Payment processing providers
• Manufacturing and fulfilment partners
• Shipping and logistics providers
• Website hosting and technology providers
• Customer support and communication service providers
• Analytics and website performance service providers
• Marketing or advertising service providers, where applicable

We may also disclose information where required by applicable law, legal process, court order, government authority or where reasonably necessary to protect our rights, customers, website or business.

7. Shopify & Third-Party Services

Our online store is powered by Shopify. Shopify and other third-party services integrated with our store may process information in connection with providing their services.

These services may process information such as account information, order information, technical information, payment-related information or other information required to provide their respective services.

Third-party services operate under their own terms and privacy policies. We encourage you to review the privacy policies of third-party services where appropriate.

8. Data Security

We take reasonable administrative, technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, preventing fraud, resolving disputes and complying with applicable legal obligations.

When information is no longer reasonably required for these purposes, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.

10. Your Privacy Rights & Choices

Depending on applicable law and your circumstances, you may have rights regarding your personal information, which may include requesting:

• Access to certain personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of personal information, where legally permitted
• Information about how your personal information is processed

You may also contact us regarding privacy-related questions, concerns or requests. We may need to verify your identity before processing certain requests in order to protect your information.

11. Marketing Communications

Where permitted and where applicable, we may send promotional communications about new products, offers, discounts or other Grablis updates.

You may choose to stop receiving promotional communications by using the unsubscribe or opt-out option included in the relevant communication, where available, or by contacting us.

Transactional and service-related communications, such as order confirmations, shipping updates and important account notifications, may still be sent when necessary to provide the service you requested.

12. Children's Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information directly from children in circumstances where parental authorization is required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms or services.

Grablis is not responsible for the privacy practices, security, content or policies of third-party websites or services. We recommend reviewing the applicable privacy policy before providing personal information to a third party.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we update this policy, we will revise the “Last updated” date displayed at the beginning of this page.

15. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing the processing and protection of personal information, including applicable Indian data protection and privacy requirements.

Where you access Grablis from another jurisdiction, additional privacy rights or requirements may apply depending on the circumstances and applicable law.