Returns & Refunds Policy

1. Returns & Exchanges

As our products are made on demand, we do not accept customer-initiated returns or exchanges for products that are not defective.

This includes:

• Wrong size selected by the customer
• Change of mind
• Customer no longer wants the product
• Customer wants a different product
• Personal preference
• Other non-defective reasons

2. Damaged, Defective, Misprinted or Wrong Product

If you receive a product that is damaged, defective, significantly misprinted, or different from the product you ordered, please contact Grablis so the issue can be reviewed.

Eligible issues may include:

• Manufacturing defects
• Significant printing defects or misprints
• Product damaged during transit
• Wrong product received

Every claim is subject to verification. Submitting a claim does not automatically guarantee a refund or replacement.

3. How to Report a Defective or Damaged Product

Any claim relating to a damaged, defective, misprinted, or incorrect product must be submitted within 7 days of delivery.

Claims submitted after 7 days may not qualify for a free replacement or refund and may be subject to applicable reprinting or other charges.

If an unboxing video is not available and the cause of the issue cannot be verified, a refund or replacement may not be approved.

4. Refunds & Replacements

If a claim for a genuine manufacturing defect, significant printing defect, transit damage, wrong product, or other eligible fulfilment issue is approved after verification, the resolution will be handled according to the applicable fulfilment process.

What happens after approval?

• Replacement: Where a replacement is applicable and approved, the affected product may be reproduced and shipped to the customer.
• Refund: Where a refund is applicable and approved, the eligible amount will be processed through the applicable payment process.
• No automatic refund: A refund or replacement is not guaranteed merely because a claim has been submitted. The issue must first be reported within the applicable claim period and successfully verified.

5. Size & Measurement Variations

Apparel products can have minor manufacturing measurement variations. A measurement tolerance of approximately ±0.5 inch is considered standard for apparel products and is not eligible for a return or refund.

Customers are strongly advised to check the relevant Size Guide before placing an order.

If you believe there is a genuine size discrepancy beyond the applicable tolerance, please contact us with clear product photographs and measurements so the issue can be reviewed.

6. Colour Differences

Colours shown on phones, computers, and other screens may appear slightly different from the final printed product.

Minor colour differences caused by screen settings, printing technology, ink, fabric, or production conditions are not considered a defect and are not eligible for a return or refund.

7. Careful Unboxing

Please open your package carefully. Do not use scissors, blades, or other sharp objects directly against the product.

If a product is damaged while opening the package, a refund or replacement may not be available unless the required unboxing video and supporting evidence are provided and the issue can be verified.

8. Package Damage at Delivery

If your package appears visibly damaged at the time of delivery, please note the damage with the delivery partner where possible and take photographs or video of the package before opening it.

Please retain the packaging until your claim has been reviewed.

9. Return to Origin (RTO) & Undelivered Orders

An order may be returned to origin (RTO) or marked as undelivered if delivery cannot be completed for reasons including:

• Incorrect or incomplete shipping address
• Incorrect or unreachable contact details
• Customer not being available or contactable
• Customer refusing to accept the delivery
• COD amount not being ready at the time of delivery
• Premises, office, or delivery location being closed
• Customer requesting future delivery or self-pickup where delivery cannot be completed
• Pincode becoming unserviceable or other customer-related delivery issues

An RTO or undelivered order caused by incorrect customer information, customer unavailability, refusal of delivery, failure to accept a COD order, or similar customer-related circumstances is not considered a product defect and does not automatically qualify for a refund, return, or replacement.

For a customer-caused RTO, Grablis is not responsible for providing a free replacement or free re-shipment. If the customer wants the same order to be shipped again after it has been returned to origin, the applicable re-shipping, product, handling, or other charges for the new shipment will be payable by the customer.

Customers are responsible for providing accurate delivery details and being available to receive their orders. Please ensure that your address, PIN code, phone number, and other delivery information are correct before placing an order.

10. Wrong Size or Non-Defective Product

If a customer selects the wrong size or wishes to return a product that has no manufacturing, printing, or fulfilment defect, Grablis will not provide a free return, exchange, or refund.

If the customer still wants the product in another size or wants a replacement order for a non-defective product, a new order may be placed at the customer's expense, including applicable product, shipping, and other charges.

11. Lost in Transit

If an order is officially confirmed as lost during transit by the shipping carrier or fulfilment partner, the case will be reviewed according to the applicable fulfilment process.

Where an eligible refund or replacement is approved by the applicable fulfilment process, Grablis will communicate the available resolution to the customer.

12. Delayed Delivery

Delivery times can vary depending on the destination, courier network, service availability, weather, operational conditions, and other circumstances.

A delivery delay by itself does not automatically qualify an order for a refund or replacement. Where an order is unusually delayed, the shipment status may be reviewed and the appropriate next step will be communicated based on the applicable fulfilment process.

13. Non-Eligible Claims

A refund or replacement may not be approved for:

• Wrong size selected by the customer
• Change of mind
• Personal preference
• Customer wanting a different product
• Minor colour differences
• Normal apparel measurement tolerance
• Damage caused by misuse or improper handling
• Damage caused while opening the package
• Claims submitted after the applicable claim period
• Claims without sufficient evidence for verification
• Customer-caused delivery or RTO issues

14. Claim Review

All refund and replacement requests are reviewed individually. Providing the required information and evidence allows Grablis to determine whether the issue qualifies under this policy.

Grablis reserves the right to decline claims that do not meet the requirements of this policy or cannot be sufficiently verified.

Where a claim involves a third-party fulfilment or delivery partner, the final resolution will be subject to that partner's applicable verification and fulfilment process.